Universal Remote Privacy Policy

Updated on: [9] [22], 2026
Effective on: [9] [22], 2026

Welcome to use Universal Remote (hereinafter referred to as "the Application" or "we"). We fully recognize the importance of your personal information and will make every effort to keep your personal information safe and reliable. This Privacy Policy explains how we collect, use, store, share and protect your personal information, as well as how you may manage such information.

Please read and fully understand this Privacy Policy carefully before using the Application. If you disagree with any content of this Privacy Policy, please stop using the Application immediately. Your voluntary use of the Application or tapping "Agree" constitutes your acceptance of all clauses of this Privacy Policy.

I. How We Collect and Use Your Personal Information

We abide by the principles of lawfulness, justification, necessity and good‑faith. We collect and use personal information actively provided by you or automatically obtained by us during your use of the Application for the purposes described in this Privacy Policy. If you decline to provide corresponding information, certain functions may become unavailable, but this will not affect your use of other functions.

(1) Basic Remote‑Control Functions

1.Information We Collect:
(1) Device network information: Wi‑Fi name (SSID), IP address, network connection status, used to discover controllable devices within the same local‑area network and establish communications;
(2) Home‑appliance device information: brand, model and unique device identifier (if any) of home‑appliance devices you bind, used for adapting remote‑control commands and displaying the device list;
(3) Operation logs: types of remote‑control commands (power on/off, temperature adjustment, volume adjustment, etc.), operation time and execution results (success / failure), used to generate operation records for your review.

2.Purpose Description: The above‑mentioned information is only used for sending remote‑control commands and feeding back status, and will not be associated with any of your account or identity identifiers.

(2) Apple ID Login and Relay Routing Function (Remote Control)

1.Information We Collect:
(1) Apple ID account information: only your Apple ID is obtained (to distinguish different users). We do not collect your Apple ID password. Your Apple ID information will not be used for any purposes other than services of this Application;
(2) Device‑binding relationship: device model, system version, device name of the relay device and local device, as well as the binding association between them;
(3) Relay‑device operating status: Wi‑Fi connection status, battery / charging status, whether the App runs in the foreground, whether the screen is locked, used to display relay‑device availability on the interface;
(4) Remote‑operation logs: execution time, command content and execution results of all remote commands (sent by local device and received by relay device) are recorded and displayed synchronously on both the local device and relay device.

2.Purpose Description: The above‑mentioned information is used to complete relay‑device binding, maintain remote‑control links, diagnose abnormal status and provide repair guidance.

3.Special Reminder: The relay device shall keep its screen on and run the App in the foreground. You acknowledge that such usage may increase power consumption and screen wear of the device.

(3) Geofence Automation Function

1.Information We Collect:
(1) Precise location information (GPS / network‑based positioning): We continuously obtain your device location information only after you voluntarily enable the geofence function and grant the "Always Allow" background location permission;
(2) Home address setting: Your current location will be automatically acquired and set as the default home address upon first authorization for positioning, which you may modify manually;
(3) Trigger‑event logs: trigger time of each entry into / exit from the geofence, executed automated commands and their results.

2.Purpose Description: Used to determine whether you enter or leave the home area so as to trigger preset air‑conditioning control commands.

3.Permission Description: You need to grant the "Always Allow" permission in iOS system settings. If only the "While Using the App" permission is granted, the Application cannot obtain location in the background and the automation function will fail. You may disable location permission in system settings at any time; after disabling, the Application will stop collecting location information and automatically suspend the geofence function.

(4) Siri Shortcut Linkage

1.Information We Collect:
(1) Shortcut‑command configuration information: mappings between pre‑set Siri shortcut‑command names and corresponding operations within the Application;
(2) Command‑execution records: content, time and results of commands triggered via Siri.

2.Purpose Description: Shortcut‑command configurations are only used to respond to Siri voice calls; command‑execution records are stored locally for your review only.

(5) Notification Permission

1.Information We Collect: Only your device push token (Device Token) is used for sending push notifications; no personal information other than notification content is collected.

2.Permission Description: You may disable notification permission in system settings at any time. After disabling, you will no longer receive important status reminders, while other functions remain unaffected.

(6) Summary of Device Information and System Permissions

(7) Exceptions Where Your Consent Is Obviated

In accordance with applicable laws and regulations, we may collect your personal information without obtaining your consent under the following circumstances:

1.Necessary for concluding or performing a contract;

2.Necessary for performing statutory duties or obligations;

3.Necessary for responding to public‑health emergencies, or protecting life, health and property safety of you or others under urgent circumstances;

4.Processing personal information publicly disclosed by you or other lawfully‑disclosed personal information within a reasonable scope;

5.Other circumstances stipulated by laws and regulations.

II. Our Use of Cookies and Similar Technologies

This Application does not use any Cookies, web beacons or similar tracking technologies. All data is transmitted through secure API interfaces, and no user‑behavior tracking or analysis is performed.

III. Entrusted Processing, Sharing, Transfer and Public Disclosure of Your Personal Information

(1) Third‑Party Services

We may entrust third‑party service providers (such as cloud‑server providers and push‑service providers) to process your personal information, solely for the purposes stated in this Privacy Policy. We will sign strict confidentiality agreements with entrusted parties, requiring them to process data in accordance with our requirements and legal provisions.

(2) Sharing

We will not share your personal information with any third party, except in the following cases:

1.With your explicit consent;

2.As required by laws and regulations or government authorities in accordance with law.

(3) Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

1.With your explicit consent;

2.In case of asset merger, acquisition, reorganization or bankruptcy liquidation involving personal‑information transfer, we will notify you in advance and require the receiving party to remain bound by this Privacy Policy.

(4) Public Disclosure

We will not publicly disclose your personal information, unless otherwise stipulated by laws and regulations or with your separate consent.

(5) Third‑Party SDK Notice

This Application may integrate third‑party SDKs whose data processing is governed by the respective third‑party privacy policies. We will audit their data‑security capabilities before integration and ensure compliance with applicable laws. For the detailed SDK list and privacy‑policy links, please refer to the Appendix List of Third‑Party SDKs.

IV. How You May Manage Your Personal Information

(1) Access and Rectification

You may view device‑binding information and address settings within the Application and modify them by yourself.

(2) Deletion

You may unbind relay devices and delete bound home‑appliance devices within the Application. Please note that historical operation records associated with device information may also be cleared upon deletion and cannot be restored.

(3) Withdrawal of Consent

You may withdraw consent to this Privacy Policy by the following means:

1.Disable system permissions: turn off location, notification, local‑network and other permissions in iOS system settings;

2.Log out: log out of your Apple ID within the App, and we will stop collecting account‑related information;

3.Uninstall the Application: uninstalling the Application shall constitute withdrawal of all consent, and we will cease all information collection.

(4) Matters Related to Apple ID Account

You may log in again at any time, or request us to completely delete all data associated with your Apple ID. If you wish to de‑register, please contact the email address specified in Section VIII of this Policy, and we will process your request within 15 working days.

(5) Response to Your Requests

For security purposes, we may require you to provide identity‑verification information. We will respond to your requests within 15 working days. We cannot respond under the following circumstances:

1.Matters directly related to national security or national‑defense security;

2.Matters related to criminal investigation, prosecution, trial, etc.;

3.Where we have sufficient evidence showing bad faith or abuse of rights on your part;

4.Matters involving trade secrets.

V. Minor Protection

This Application is mainly intended for adults aged 18 and above. We do not actively provide services for minors under 18 years of age. If you are a legal guardian and find that a minor has used this Application and submitted personal information without your consent, please contact us and we will delete such information promptly.

VI. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changes in laws and regulations, product‑function iteration or Apple review requirements. Revised policies will be notified to you via in‑app pop‑ups or prominent‑position announcements. Your continued use of the Application constitutes your acceptance of the updated Privacy Policy. If you disagree, please stop using the Application immediately.

VII. Dispute Resolution

1.The formation, validity, interpretation, performance and dispute resolution of this Policy shall be governed by the laws of Singapore.

2.Any dispute arising out of or in connection with this Policy shall first be settled through friendly negotiation. If negotiation fails, either party may submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with its arbitration rules effective at the time of application. The seat of arbitration shall be Singapore; the arbitral tribunal shall consist of one sole arbitrator; the arbitration language shall be Chinese. The arbitral award shall be final and binding on both parties.

VIII. How to Contact Us

If you have any questions, comments, complaints or suggestions regarding this Privacy Policy or personal‑information processing, please contact us via:

Contact Email: guide_Remote@outlook.com

We will review your inquiry as soon as possible and reply within 15 working days.

Appendix 1: List of Third‑Party SDKs

Name: Sensors Analysis SDK
Developer: Sensors Network Technology (Beijing) Co., Ltd.
Purpose: Provide information for continuous improvement of product quality and user‑experience optimization
Data Type: Device information
Privacy‑Policy Link:
https://manual.sensorsdata.cn/sa/docs/tech_sdk_client_privacy_policy